Terms of Service

1. Acceptance of Terms

By using the services of Phoenix Plumbing Masters or accessing our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Phoenix Plumbing Masters provides professional plumbing services including but not limited to:

• Emergency plumbing repairs
• Water heater installation and repair
• Drain cleaning and sewer services
• Pipe repair and replacement
• Fixture installation and repair
• Commercial plumbing services
• Plumbing inspections and maintenance

3. Service Appointments and Scheduling

• Appointments are scheduled based on availability and service priority
• Emergency services receive priority scheduling with 60-minute response time goal
• Customers must provide accurate contact information and service location
• 24-hour notice is required for appointment cancellations to avoid service fees
• We reserve the right to reschedule appointments due to weather or emergency situations

4. Pricing and Payment Terms

• All pricing is provided upfront with no hidden fees
• Service call fees apply for diagnostic visits and are credited toward completed work
• Payment is due upon completion of services unless other arrangements are made
• We accept cash, check, and major credit cards
• Financing options are available for qualifying customers on approved projects
• Late payment fees may apply to overdue accounts

5. Warranties and Guarantees

Phoenix Plumbing Masters provides the following warranties:

• 2-year warranty on all workmanship and labor
• Manufacturer warranties apply to all parts and materials
• 100% satisfaction guarantee on all services
• Warranties are void if work is modified by unauthorized parties
• Emergency callback service for warranty-related issues

6. Customer Responsibilities

• Provide safe and clear access to work areas
• Disclose known hazards or special conditions
• Ensure pets are secured during service visits
• Provide accurate information about plumbing systems and previous work
• Obtain necessary permits when required by local codes
• Maintain plumbing systems according to manufacturer recommendations

7. Limitation of Liability

Phoenix Plumbing Masters' liability is limited to the cost of services provided. We are not responsible for consequential damages, lost profits, or indirect damages. Our total liability shall not exceed the amount paid for services. We maintain comprehensive insurance coverage for property damage and general liability.

8. Force Majeure

Phoenix Plumbing Masters is not liable for delays or failures in performance due to circumstances beyond our control, including but not limited to natural disasters, extreme weather, government actions, or supply chain disruptions.

9. Dispute Resolution

Any disputes arising from our services will be resolved through binding arbitration in Phoenix, Arizona, under the rules of the American Arbitration Association. Arizona state law governs these terms and any disputes.

10. Privacy and Data Protection

Customer information is protected according to our Privacy Policy. We collect and use personal information only as necessary to provide services and maintain customer relationships.

11. Modifications to Terms

Phoenix Plumbing Masters reserves the right to modify these terms at any time. Updated terms will be posted on our website with the revision date. Continued use of our services constitutes acceptance of modified terms.

12. Contact Information

For questions about these Terms of Service, please contact us: