Privacy Policy

1. Information We Collect

Phoenix Plumbing Masters collects information you provide directly to us, such as when you:

• Request a service quote or consultation
• Schedule an appointment
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or marketing communications
• Leave reviews or testimonials

This information may include your name, address, phone number, email address, service location, and details about your plumbing needs.

2. How We Use Your Information

We use the information we collect to:

• Provide plumbing services and customer support
• Schedule appointments and dispatch technicians
• Send service confirmations and follow-up communications
• Process payments and maintain billing records
• Improve our services and customer experience
• Send marketing communications (with your consent)
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To service providers who assist in our operations (payment processors, scheduling software)
• When required by law or to protect our rights and safety
• In connection with a business transfer or merger

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences.

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Restrict processing of your information
• Data portability (receive a copy of your data)

7. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information to third parties.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: